Our helmets feature 3 interior cooling channels that run from front to back. For comfort and fit, they also feature removable liners, making them easier to wash. Pictures here!
A snug fit is key to making sure your helmet keeps you safe. Be sure to adjust the straps so that they fit comfortably under your chin. If the helmet is too loose, turn the dial clockwise on the fit system in the back to tighten. If it’s too tight, turn the dial counterclockwise to loosen. Your helmet should not move back and forth or side to side when it’s properly fitted. Below is our fit guide, which can also be found here.
The PopLock is the removable magnetic logo on the back right of the helmet. Pop it out, throw your bike lock through it, and you can conveniently and securely lock your helmet to your bike so you don’t have to take it with you everywhere you go. If your helmet is ever stolen while locked to your bike, we’ll replace it for free.
The PopLock is 1” in diameter and is designed to fit the majority of locks on the market (U-locks, chain locks, and cable locks).
In the US: CPSC and ASTM F1492 certified for bicycling, roller and in-line skating, kick scooter riding, long-boarding, and skateboarding. In Europe: EN 1078 certified for bicycling, skateboarding, and roller skating. Our helmets' certifications also cover e-bicycles and e-skateboards (outside of the Netherlands). Learn more on our Safety page.
Our helmets have a 1 year limited warranty. Restrictions apply. To receive more information about our warranty, please email us at firstname.lastname@example.org.
We hope you’re never in an accident, but if you’re ever involved in one and your helmet is damaged, let us know and we’ll replace your helmet for free.
Thousand offers free replacement with a helmet from a collection of equal or lesser value of the original purchase. For a replacement helmet from a higher priced collection, customer can pay the difference between the new helmet and the original purchase.
Monogrammed items cannot be sent to:
Want a different color or need a different size?
Process an exchange by following the directions in this link: https://returns.explorethousand.com/. You can use the box your helmet came in to ship back to us. Be sure to cover the original shipping label with your return label or a piece of paper.
Once your exchange is dropped off at FedEx, your new order will process and you will receive a confirmation email. Please note that if your item is sold out at the time you place your order, you will be notified that the item is out of stock and you will receive a refund instead. Be sure to get your return sent off soon! We want to make sure you get the right lid as soon as possible.
Please note that international customers who wish to return or exchange their purchase must pay for return shipping.
It's really easy to process your return! Please visit this link: https://returns.explorethousand.com/ and enter in the appropriate information.
You'll receive all of your return information along with a return label and tracking. Your return will process as soon as it reaches our warehouse. Your funds will process to your account within the next 7 business days.
You can use the box your helmet came in to ship back to us. Be sure to cover the original shipping label with your return label or a piece of paper.
Please reach out to us immediately at email@example.com and we’ll be happy to update your order, change your address, etc. Please note that changes cannot be made once the order has already shipped.
All monogrammed helmets are final sale and cannot be returned or exchanged. We recommend reviewing our fit guide to ensure your monogrammed helmet will be the right size for you prior to purchase.
Monogrammed helmets are made to order, and will take some additional time to create before we send them out to you. Monogrammed helmets will ship within 7-10 business days of placing your order.
Please note that choosing a faster method of shipping at checkout only affects how long it takes your helmet to arrive after it ships, and does not increase order processing time.
We currently ship to countries where we comply with local safety regulations. Please note that international customers who wish to return or exchange their purchase must pay for return shipping.
CANADA: Shipping starts at $5 USD per helmet. Please note that any applicable VAT, customs fees, and import duties are the responsibility of the customer.
EU AND UK: Shipping starts at $5 USD per helmet. VAT, customs fees, and import duties charges are incorporated into the final total at checkout for EU countries and the UK.
ALL OTHER COUNTRIES: Shipping starts at $25 USD per helmet. Please note that any applicable VAT, customs fees, and import duties are the responsibility of the customer.
Currently, we do NOT ship to the below countries:
Germany - See our German distributor site
Korea - See our Korean distributor site
Spain - See our Spanish distributor site
Check out our Retailers page to find a store that carries our helmets near you. We’re constantly adding and updating retailers, so if you don’t see one near you, just stay tuned!
You can clean your helmet’s exterior shell, interior pads, and fit system with mild soap and water, but don’t submerge it.
We recommend keeping your helmet out of direct sunlight and in a dry, temperate place. To avoid heat damage, don’t store your helmet in a dark vehicle or near a heat source.
The general recommendation is to replace your helmet every 3 years. If you’re ever in an accident and the helmet was impacted, replace it immediately. PS – did you know that if your helmet is ever damaged in an accident, you can let us know and we’ll replace it for free? Email firstname.lastname@example.org for more information.
We’re happy to send you a replacement PopLock! Email us at email@example.com so we can send one your way. Please note that international customers will have to pay $15 USD for international shipping.
We recommend gently cleaning the monogram with a cloth dipped in mild soap and water. Do not submerge any part of your helmet for cleaning.
Our monograms are made of industrial-grade reflective vinyl or 22 karat gold leaf and are weather-resistant and permanent. However, just like your helmet, the monogram is subject to normal wear from regular riding and exposure to the elements.
Join the team and we'll send you a free gift, plus stories we think you'll like.