Best helmets ever!
Don't hesitate, don't dwell on it, click buy. The Chapter MIPS helmet is hands down the best piece of cycling gear I have bought, and my customer experience with thousand was truly unrivalled. First of all the product. It's simple but every detail is ingenious and so well designed. The lock hole, the magnetic lamp, the straps, the fit, the look, everything is just so well thought out. Don't compare this with your average amazon basic helmet, this helmet is in big leagues, and for urban use, there is no comparison. Trust me, it's a bargain. Second, the customer experience. You always wonder if these promises about replacement items are bogus or whether it's really complicated. Soon after purchasing the helmet I unfortunately had a nasty traffic accident. I was pretty cut up but thankfully no serious damage and I truly think the helmet saved me, it's outer shell was pretty beaten up. Anyway, I reached out to Taylor at thousand and asked about the replacement policy. I kind of felt bad doing so and would have happily bought another helmet anyway. I could not have received a kinder response and I was immediately offered a new helmet free of charge. NO QUESTIONS ASKED! The shipping was again much faster than expected and the product flawless. It's the best customer experience I could have had. Thank you so much thousand. I'm not really somebody who writes reviews, but I feel like I owe you guys big time so here it is.
Haven't used it yet, too cold here in Pittsburgh, but the helmet is just lovely. Really good looking! The gloves don't have a ton of padding, but they're really cute. Definitely pay attention to the measurements for everything - they're very accurate!
This helmet checked all the boxes for me, MIPS, good strap, vents, visor, matte black, comfortable, and it looks cool! Even cooler with my reflector sticker on the side, and the magnetic rear light, which I didn't know I needed. Now I can get rid of all of my other helmets. :)
The lock insert cap was broken. It also barely stays in place. The magnet is very weak. Almost just want to remove it. Was disappointed.
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